These Terms of Usage govern your access to and use of the website, platform, mobile applications, services, and digital interfaces operated by Avant Dental Network (“ADN”, “we”, “us”, “our”).

By accessing or using this website or any associated services, you agree to be bound by these Terms of Usage.

If you do not agree with these terms, you must discontinue use immediately.

1. DEFINITIONS

• Platform refers to the website, mobile applications, portals, and digital interfaces owned and operated by Avant Dental Network.
• User refers to any individual, patient, clinic, organisation, or entity accessing the platform.
• Services refer to dental network services, appointment bookings, memberships, plans, corporate programs, and allied offerings.
• Health Data refers to any personal medical, dental, or health-related information submitted by the user.

2. ACCEPTANCE OF TERMS

By using the Platform, you confirm that:

• You are at least 18 years of age, or accessing under parental/guardian consent.
• You are legally competent to enter into binding contracts.
• You agree to comply with all applicable laws and regulations.

3. NATURE OF PLATFORM

Avant Dental Network is:

• A professional dental network facilitator
• A platform connecting patients, clinics, and organisations
• A provider of preventive dental programs and plans

ADN does not directly provide medical or dental treatment. Treatment is provided by independent network clinics.

4. USER ACCOUNTS

To access certain services, users may be required to create an account.

You agree that:

• All information provided by you is accurate and truthful
• You will maintain confidentiality of login credentials
• You are responsible for all activity under your account

ADN reserves the right to suspend or terminate accounts for misuse, false information, or violation of these terms.

5. APPOINTMENTS AND BOOKINGS

• Appointment requests submitted through the Platform are subject to confirmation by the concerned clinic.
• ADN does not guarantee appointment availability.
• Rescheduling or cancellation is governed by clinic policies and ADN program terms.

6. PAYMENTS AND PAYMENT GATEWAY

For any paid services, plans, or programs:

• Payments are processed via secure third-party payment gateways.
• ADN does not store sensitive payment information such as full card numbers, CVV, or net banking credentials.
• Users agree to provide accurate billing details.
• All payments are subject to verification and acceptance.

Any chargebacks, fraudulent transactions, or payment disputes will result in suspension of services.

7. NO REFUND POLICY

Users acknowledge and agree that:

• All payments made to Avant Dental Network are strictly non-refundable.
• Plans, memberships, or services once purchased cannot be cancelled for refund.
• Unused or partially used plans are considered lapsed after their validity period.

8. HEALTH DATA AND PRIVACY

ADN is committed to protecting sensitive health information.

By using the Platform, you consent to:

• Collection of personal and health-related data
• Storage of medical and dental information
• Sharing of relevant data with authorised network clinics

All data is handled in compliance with:

• Information Technology Act, 2000
• Applicable Indian data protection laws
• Industry best practices for healthcare confidentiality

Users must not upload false, misleading, or fraudulent medical information.

9. CONFIDENTIALITY

• ADN maintains confidentiality of patient records.
• Only authorised personnel and partner clinics may access necessary data.
• Users are responsible for maintaining confidentiality of any reports downloaded or shared.

10. INTELLECTUAL PROPERTY

All content on the Platform including:

• Text
• Logos
• Designs
• Trademarks
• Software
• Images

are the exclusive property of Avant Dental Network and may not be used without written permission.

11. PROHIBITED ACTIVITIES

Users shall not:

• Misuse the Platform
• Attempt unauthorised access
• Upload malicious content
• Impersonate others
• Violate privacy of other users
• Engage in fraudulent transactions

Violation may result in legal action.

12. DISCLAIMER

• ADN is not responsible for the clinical outcomes of treatments provided by independent dentists.
• Treatment decisions are solely between the patient and the treating clinic.
• ADN acts only as a facilitator and network enabler.

13. LIMITATION OF LIABILITY

ADN shall not be liable for:

• Any direct or indirect damages
• Loss of data
• Treatment-related disputes
• Third-party service failures
• Payment gateway errors

14. MODIFICATIONS

ADN reserves the right to modify these Terms of Usage at any time. Continued use constitutes acceptance of updated terms.

15. GOVERNING LAW

These terms are governed by the laws of India.
All disputes are subject to the jurisdiction of courts in Bengaluru City only.